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Publication: last modified on 11/12/2008

SALUC S.A. values you as a precious customer. We want each customer to become an ambassador for the Aramith brand and therefore put all necessary requirements in place to satisfy your demand.

Notwithstanding any statements on the web pages, the Terms and Conditions are the agreement between you and SALUC S.A. through the By submitting an order at the online shop, you confirm and affirm that you have read, understood and agree to the Terms and Conditions, of the form in which they appear at the time the order is submitted at checkout. online shop complies with the requirements laid down in directive 2000/31/EC on electronic commerce, and in directive 97/7/EC on distance contracts. As well as to the Belgian Act of July 14th 1991 on general commercial practices.

  1. Offer and acceptance.

By submitting a completed order form, you explicitly express the willing to purchase, according to these Terms and Conditions. Your offer will be confirmed by by sending you an electronic confirmation of your order. It shall be in discretion to accept or reject your request to purchase. If accepts your request, these Terms and Conditions and the order form collectively constitute a legal agreement between and you governing your purchase of the Product from over the online shopping service.

  1. Minors

The products of are available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract", including minors, un-discharged insolvents etc. are not eligible to conclude purchase online. A minor i.e. under the age of 18 years, cannot register as a purchaser. reserves the right to terminate the requested order and may refuse to provide the user with access to the e-commerce site if discovers that the potential purchaser is under the age of 18 years and act without the consent and involvement of a parent of guardian.

If you are under 18, you may only use our website for information purposes.

If the purchaser is registering as a business entity, the purchaser hereby represents and warrants that he/she has the authority to bind the corporate entity to this agreement.

  1. Product information

The product information published on the website of, and is complete on the time of publication. will attempt to update as soon as possible the Product components and other product information as and when changes arise. However, is not responsible for any inaccuracy or misstatement of any such information and can not be held responsible for any typographical errors or inaccuracies that may appear in this website. We do, however, apologize for any mistakes.

  1. Product disclaimer of warranty online shop is provided on an "AS IS", "AS AVAILABLE" basis. does not provide any assurances of the availability or usability by you of the online shop. makes no representations or warranties, whatsoever, as to the substance, or the accuracy or sufficiency thereof, of any product information listed on the website, outside the specific characteristics mentioned in the product description. makes no warranties, express or implied, including without limitation no implied warranties of merchantability or fitness for any other particular purpose, as to the products sold, the online shopping services, deliveries, or otherwise.

  1. Personalization & intellectual property online shop consists of a range of products among which there is the personalized cue ball. This personalized ball is provided to create a personal text on a cue ball. According Directive 2004/48/EC on the enforcement of intellectual property rights, each person is entitled to appropriate intellectual rights. The protection of intellectual property should allow the inventor or creator to derive a legitimate profit from his/her invention or creation. It should also allow the widest possible dissemination of works, ideas and new know-how. At the same time, it should not hamper freedom of expression, the free movement of information, or the protection of personal data, including on the Internet. The Act simplifies the different categories of work which are protected by copyright, eliminating the specific treatment of engravings. Therefore no single customer can claim a copyright on the engraved text on a personalized cue ball which is produced for 1 client. has the right to copy any text for other customers, for marketing purposes or for itself. Each customer also agrees not to post any abusive, obscene, vulgar, slanderous, hateful, threatening, sexually-orientated or any other material that may violate any European laws or laws of your country.

  1. Delivery & right to return.

Our courier deliveries are handled by a number of companies to enable efficient delivery everywhere around the world. uses standard delivery services like DHL, FedEx, US Mail etc ... Goods can not be collected from any point of sales, or from the factory. Goods are delivered in conformity with the contract. Goods that have been personalized (and therefore useless for other sales) can not be returned upon the right of change ideas because the ordered product has been personalized. Without any doubt, if there is any visible difference between the requested text and the delivered text on the personalized item (e.g. cue ball), the goods will be replaced by a substitute cue ball free of charge. endeavors to deliver products to most countries worldwide, but we cannot guarantee availability of express services. If you are experiencing problems with delivery please call out customer service team (Tel. +32 69 77 82 11) .

  1. Satisfaction Guarantee.

If you are not satisfied with the personalized cue ball because the engraved text does not correspond with the order statement, you should e-mail or call +32 69 77 82 11 (Monday - Fridays 9 am - 4 pm European time zone) and will replace the item with the same or substantially similar item by causing the replacement to be delivered to you within a reasonable time, free of additional charge. However if you have received the ordered Product(s) and have simply changed your mind about purchasing them, you can not claim to take back the product, nor claim a refund when the personalized Cue Ball is made with an engraving in accordance with your specifications.

  1. Responsibilities.

If accepts your order, shall, in return for your payment, provide the Product which you order through the online shopping service. The Product shall be delivered to you by an express service provider (ex. FedEx or DHL ...). Depending on your location, supplementary payment for Import clearance, including sales taxes and assessments, might be requested upon receipt. Payment of the good and shipment fee are included in the price of your order on-line. You authorize to make and collect these charges via PayPal, and agree to make payment to if cannot collect the charge for any reason. The total amounts you shall pay for the Product per each order shall be the sums of the respective prices for the items you select and submit via the order form, plus all applicable sales taxes and shipping charges, as reported to you as the "TOTAL" in the order form.

  1. Product Pricing and Shipping Charges.

You will be charged the price quoted for the number of products you have selected for purchase at the time you submit your order at checkout. Pricing for products might change over time. The price applicable for you is the price on the moment you have ordered and accepted upon total cost & agreement of payment. Please note that will not notify you that pricing has changed, but you may re-visit the web site after submitting your order and learn that a change has occurred. If you find a pricing change, you may check the status of your order on the order history page of the site. If the order status is not shown as "In Production", you must cancel your order and place a new order to receive the changed pricing. If you do not cancel your order in such instance, your order will be filled and you will be charged the pricing shown on the web site at the time you submitted the order. Shipping charges may also change from time to time, however; you will be charged the shipping charges quoted at the time you submit your order at checkout.
We endeavor to deliver products to most countries worldwide, if you are experiencing problems with delivery please call out customer service team (see point 6 of Terms). Each item is priced for delivery according to its weight and volume. The delivery charges are calculated in function of chosen delivery address and are always displayed before you commit to your order. You are responsible for paying all customs or import duty charges.

  1. Taxes

If you become aware of any unpaid sales taxes or other amounts with respect to any purchases, you must expeditiously report this to and you must timely pay such taxes or amounts.

  1. Right to Refuse Service., in its sole discretion, reserves the right to refuse service to anyone, with or without cause or reason.

  1. Availability Policy. believes it has sufficient inventory to fill orders. However in extreme circumstances, it is possible that at a certain periods products may be unavailable, from time to time. In the event an item you have ordered is temporarily unavailable, will attempt to notify you. Please note that SALUC S.A. yearly holidays is from July 15th till august 20th & December 15th 2009 till January 5th.

  1. Circumstances beyond our reasonable control.

We will make every effort to perform our obligations under the contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.

  1. Limitation of liability. and as such SALUC S.A. shall not be liable to you for any interception of online communications, software or hardware problems (including, without limitation, viruses, loss of data, or compatibility conflicts), unauthorized use of your credit card, or other consequence beyond the reasonable control of Any liability of SALUC S.A., its employees, affiliates, or agents, to you for damages, losses and causes of action, whether in contract, tort, or otherwise, either jointly or severally, shall be strictly limited to the aggregate dollar amount paid by you to immediately prior to the claimed injury or damage.

  1. Privacy & Confidentiality. values you as a customer and your right to privacy. uses PayPal so your credit card information remains confidential and (ii) SALUC S.A. will not sell your name, address or similar personal information to third parties or permits the use of such information outside the scope of the online shopping service or SALUC S.A. general business purposes. may, and reserves the right to, use and disclose internally within SALUC S.A. any aggregated information, including information you provide to, regarding customers and usage of the online shopping service, for any purpose.

  1. Valid Communications. shall conclusively presume that online communications received from you through your use of the online order form and registration process are accurate, complete, and authorized by you as received by You agree not to contest the validity and binding legal effect of those communications.

  1. Your registration.

You agree to complete the initial registration process according to requirements stated on the website, and to provide with accurate, complete and updated information as required for the initial registration process, including, but not limited to, your legal name, billing and delivery addresses, e-mail address and telephone number. You represent and warrant to that your use of any credit card is authorized and legal. Whilst we employ virus filtering, we provide no guarantees or warranties that electronic communication will be virus-free. You are accordingly advised to employ your own virus scanning tools.

  1. Update customer information.

It is your responsibility to promptly notify your bank of any changes to your billing information or loss, theft, or unauthorized use of your credit card number. You are responsible for updating your registration information and your credit card information, as applicable.

  1. Changes to Terms and Conditions. reserves the right to, from time to time, with or without explicit notice to you, in sole discretion; amend the Terms and Conditions for use and purchases regarding the online shopping services. Any amendments by will be effective only as to orders you place subsequent to revisions of these Terms and Conditions on the web site to reflect the amendments. will plan to notify you of any material amendments to the Terms and Conditions, however, it is your responsibility to review the Terms and Conditions prior to submitting each order and has no responsibility to notify you of any changes prior to effectiveness of the changes or otherwise.

  1. Terms and Conditions Govern.

These Terms and Conditions, as amended from time to time, shall be the sole terms of the agreement between you and regarding your online purchases. All statements otherwise made on the web site are intended only for your convenience and do not form and are not included in the terms for your purchase.

  1. Applicable law - disagreements governing jurisdiction.

These Terms and Conditions and the order form, collectively constituting the sole and entire agreement between and you regarding the online shopping services, are governed by laws of the European Community and Belgium territory law without regard to conflict of laws rules. The parties agree to jurisdiction and venue for any dispute hereunder solely in Tournai, Belgium. Might there be a dispute; SALUC S.A. will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within Belgian jurisdiction.

About Us

Saluc produces and distributes billiard balls under the registered trademark Aramith in more than 85 countries, and has a marketshare of 80 % worldwide.


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